Return / Refund Policy

RETURN OR REFUND POLICY

Important:

  1. All Sales are Final.
  2. No cash refund on any defective items. We will do exchange only. (Damaged / broke items)
  3. No cash refund on not suitable, not match, change mind situation.
  4. All SALE and promotional-priced items are non-returnable & non-refundable.
  5. Customers can replace damaged / wrong / faulty items within 24 hours of received date for a exchange of that item.
  6. Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.

What if I received a damaged?

Firstly, we apologise if the products received was damaged.

  1. Please contact us using the contact us form or email us at admin@cartforest.com or whatapps us at + 6012-6065910 as soon as possible.
  2. Replacement must be informed as soon as possible within 24hours after receiving.
  3. NO REFUND. Only exchange, this is to avoid worn item returns and want a money back. It is easily to do on hijab and we have encountered many do that.
  4. Customer can request for a replace with the same item.
  5. Customer needs to send a picture of the faulty / damaged items. Upon receiving the item, inspection will be made.
  6. We have the right to refuse any replace, exchange and refund at our website without any confirmation letter or notice from us.

CUSTOMER SERVICE

Contact No: +6012-6063750
Email: admin@cartforest.com
Working Days/Hours: Monday to Friday (10am to 6pm), excluding Public Holidays

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